Shipping & Returns

Where your order comes from

Always In The Club comes in six editions and they do not all ship from the same place. Which one you bought decides who handles your order.

• The Color Paperback, the B&W Paperback (Premium) and the Color Hardcover are sold here. Each is printed to order and shipped by our print partner.
• The Master Digital Archive is sold here as a download. It also comes with every print edition bought here.
• The eBook + PDF and the B&W Paperback (Standard) are sold on Amazon. That order is with Amazon, under Amazon’s own policies rather than this page.

Shipping the print editions

Nothing sits in a warehouse. Each copy is printed and bound for you after you order, so there is a production step before anything moves. You will get a tracking number by email when your book leaves the printer. Delivery after that is up to the carrier and we cannot speed a package up once it is moving.

Shipping is calculated at checkout from the address you enter, so you see the cost before you pay. Outside the United States, customs charges, import duties and taxes are set by your own country and collected on delivery. We are not able to cover them.

Check your address before you order. We can correct one while the book is still waiting to print, so write to us quickly if something is wrong. Once a package is in the mail we cannot redirect it.

Pre-orders

Release day is November 17, and the print editions ordered here ship ahead of it.

Printing and binding a physical book is not perfectly predictable. If we cannot ship within the window we advertised, we will email you with a new date, and you can either wait for it or cancel for a full refund. That choice is yours, not ours.

The Master Digital Archive

The Archive is delivered by email as soon as your order goes through. There is nothing to ship. If it has not arrived within a few minutes, check your spam folder first, then write to us.

The Amazon editions

The eBook + PDF and the B&W Paperback (Standard) are sold on Amazon. Amazon takes the payment, ships the book and handles returns under its own policy. Neither the Foundation nor the publisher can look up, change, refund or replace an Amazon order. Use your Amazon account for anything to do with those two.

The eBook is a Kindle book. The free Kindle app reads it on any phone, tablet or computer, so no Kindle device is needed.

If something goes wrong

Write to us within 30 days of delivery and we will make it right:

• The book arrived damaged, misprinted, or missing pages.
• You received the wrong edition.
• The package was marked delivered but never turned up, or was lost in transit.
• Your Digital Archive download link will not work.

For a damaged or misprinted book, send a photo with your order number and we will ship a replacement. You will not need to mail the damaged copy back. For a download that will not open we will reissue your link.

All sales are final

The editions sold here are final sale. We do not accept returns or exchanges and do not issue refunds for a change of mind. Please read the edition details and take the sneak peek before you order.

The reason is how they are made. A print edition is produced for your order and for nobody else, and the Archive is files you download and keep, which cannot be returned once they are in your hands.

None of this covers an order that arrives broken or never arrives at all. Those are our problem to fix, and the section above says how.

Contact

Email Info@AlwaysInTheClub.org with your order number and we will get back to you. Orders are handled by Always In The Club Foundation, 100 East Pine Street, Suite 110, Orlando, FL 32801.